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Performance Metrics for Microsoft Exchange Servers

Gain a quick understanding of the entire exchange farm in a simplified manner. Know all the exchange roles configured on various machines from a simplified graphical view to understand which role is installed in which specific instance. The Exchange monitor uses the Site24x7 Windows agent for monitoring. Install the Windows agent and get your Exchange servers auto-discovered.

Once the Exchange server monitor is successfully added to your Site24x7 account,

Summary

Parameter Description
Roles Summary A quick look at the roles monitored under this Exchange server
Related Monitors The monitors associated with this Exchange server monitor

Mailbox

Parameter Description
RPC Response Time from Mailbox to Client Access Time taken by the remote procedure call (RPC protocol) to contact client access server
RPC Operations from Client Access  An operation is defined as a set of processes carried out from a particular server. This counter shows the number of RPC operations from client access server to mailbox. 
RPC Response to Unified Messaging and Hub Transport  Shows the time taken by mailbox server to contact unified messaging server and hub transport server. 
RPC Operations from Unified Messaging  Shows number of RPC operations from unified messaging to mailbox. 
Communication with Hub Transport Store  Shows the number of RPC requests sent, outstanding requests, and the number of slow requests.  
Information Store:  
RPC Average Latency (ms) The average RPC latency of the server 
RPC Requests  Number of RPC requests currently being processed by the RPC client access service 
RPC Operations  Number of RPC operations currently requested from the server
Database:  
DB Writes Average Latency (ms) Shows the average time, in ms, per database write operation 
DB Reads Average Latency (ms) Shows the average time, in ms, per database read operation 
Cache Size (MB)  The size of system memory, in MB, to store frequently used information from the database files 
Page request fulfilled by Cache The number of pages served from the cache
Pages not available for allocation from Cache The number of requests made to the cache but pages were not available for allocation
Allocate new page from Cache The number of requests to allocate new page from cache
I/O Log Writes Average Latency (ms)  The average length of time (in milliseconds) that each log file write operation takes to finish 
Information Store Mailbox:  
Messages Delivered per Second  The number of messages delivered to all recipients per second since the server was started 
Message Opens per Second The number of requests to open messages are submitted to the information store per second since the server was started 
Message Submitted per Second  The total number of messages submitted by the clients per second since the server was started 

Hub Transport

Parameter Description
Hub SMTP (In/Out Bound) Shows data related to the inbound and outbound Hub SMTP messages 
SMTP Shows the data related to the number of SMTP messages sent and received via the SMTP protocol. The total size sent/received as well as the number is also shown 
Transport Queues Shows counters related to number of messages in the delivery queues, the largest remote delivery queue length, aggregate queue length, unreachable queue length etc.
Store Driver Lists the mail items submitted for outbound 
Transport Safety Net The total number of resubmit requests and shadow related requests 

Edge Transport

Parameter Description
Edge SMTP (In/Out bound) Shows data related to the inbound and outbound SMTP messages
SMTP Shows the data related to the number of SMTP messages sent and received via the SMTP protocol. The total size sent/received as well as the number is also shown
Content Filtering The total number of messages that are deleted, quarantined, rejected, and scanned by the Content Filter Agent 
Edge Sync The total number of objects added, deleted, and updated 
Connection Filtering Lists the connections on the IP block list 

Client Access

Parameter Description
Outlook Web Access and Active Sync Response time The average response time for Outlook Web Access and Active Sync
Outlook Web Access and Active Sync Requests The number of requests to Outlook Web Access and Active Sync
Active Sync Shows data related to HTTP access (Outlook Web Access) as well as time taken for the request
Outlook Web Access Active Sync requests shows the number of HTTP requests from the client per second
POP/IMAP Lists the POP and IMAP connections in the server 

Unified Messaging

Parameter Description
Access Failure The average number of access failures reported by:
- Mailbox
- Hub Transport
- Directory Access
Availability
Total Queued Messages The total number of messages currently in queue
Total Inbound calls rejected The total number of inbound calls that were rejected
Call Attributes
Average Call Duration The average duration of all the calls
Call Duration Exceeded The average duration of calls that exceeded the threshold duration
Current Calls The total number of active calls
Current Fax Calls The total number of active fax calls
Delayed Calls The total number of delayed calls
Total Calls The total number of calls across all categories
Total Calls per Second The average number of calls per second across all categories
User Response Latency The average user response latency recorded in all the calls
Subscriber Access
Average Sent Voice Message Size The average size of the voice messages sent
Average Subscriber Call Duration The average duration of subscriber calls
Email Messages Deleted The total number of deleted email messages
Email Messages Heard The total number of heard email messages
Launched Calls The total number of calls launched
Subscriber Authentication Failures The total number of errors due to subscriber authentication failure
Voice Messages Deleted The total number of deleted voice messages
Voice Messages Sent The total number of voice messages sent
Voice Messages Played The total number of voice messages played
Auto Attendant
Business Hours Calls The total number of calls made during business hours
Average Call Time The average duration of all the calls
Percent Successful Calls The percentage of successful calls among all calls
Total Calls The total number of calls across all categories

Windows Services

Shows metrics related to different Windows services and associated processes running in the deployment. The CPU, memory, thread and handle count of each of the services is tabulated.

Configuration Details

Includes asset details of Mailbox, Hub Transport, and Client Access.

Infrastructure View

Get a structural representation of all the servers and their different roles under your Exchange deployment along with the Organization Summary and the status of all the Microsoft Exchange related Services.

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